About Us - FAQ
What is Europarts?
Europarts of San Diego is an independent internet supplier of factory original auto parts specializing in Sprinter, Metris and Eurovan based vehicles. As a small family owned supplier, we focus on accuracy, discount pricing and personalized service. We opened our business in 1985 as a mail order business before launching our website several years later. Europarts is a pioneer in the European OEM parts business, and serve customers not only in the United States, but also in 23 other countries.
What parts do we carry?
Where do we get our parts?
Our parts predominantly come from the Original Equipment Manufacturer (OEM). Generally, this is not always Daimler or Volkswagen. Although these corporations design fine automobiles, they manufacture only some parts such as sheet metal and major engine castings. The majority of the parts are contracted to independent manufacturers who tool up according to the automaker's specifications and begin producing parts for both assembly line and replacement divisions.
Some parts are placed in the automaker's boxes (these are known as Genuine) and eventually end up at franchise dealerships. Other parts (these are known as OEM) are placed in the manufacturers' boxes and are sold to little guys like us. These parts are the exact same factory parts you would receive from your franchise dealer, BUT at significant savings to you. Same parts, same warranties, all at 20% - 75% below your local franchise dealer's price.
How does our service work?
Our online store is open 24/7. We accept Visa, MasterCard, Discover, American Express and PayPal and 95% of all orders are usually shipped within a few hours. You can set up a special account to track all you purchases. We make it as convenient as possible for you.
How quickly will my order ship?
Orders placed during normal weekday hours will normally be shipped the same business day, assuming all items are in stock. Orders placed after hours or on a weekend or holiday, will be shipped on the next business day.
When will my order arrive?
Depending upon your location in the US, your order will arrive in one to three working days by USPS Priority Mail or one to five working days via Fedex Home Delivery/Fedex Ground. Overnight and Two-Day Express service is also available however, costs for these services can be dramatically more. Deliveries to Canada are typically in seven to ten days, from date of dispatch.
Things to keep in mind regarding Express and Ground shipping:
Fedex Next Day Air shipped on a Friday will arrive on the following Monday, not on Saturday. Saturday delivery can be arranged for a $20 surcharge however, you need to contact us and pre-arrange this service.
Fedex 2-Day Air shipped on a Thursday will arrive on the following Monday, not on Saturday. Saturday delivery can be arranged for a $20 surcharge however, you need to contact us and pre-arrange this service.
Fedex 2-Day Air shipped on a Friday will arrive on the following Tuesday, not on Monday.
The US Postal Service delivers six days per week, and does deliver on Saturday, at no extra charge, and is often a more cost effective and speedier shipment method for a weekend delivery. Liquids and flammables may not be shipped by any postal or air shipments. This is a Federal requirement.
UPS Ground delivers Monday through Friday.Parcels are picked up by UPS at our warehouse Monday through Friday. There is no Saturday pickup.
Fedex Home Delivery delivers Tuesday through Saturday.
Parcels are picked up by Fedex at our warehouse Monday through Friday. There is no Saturday pickup.
All deliveries outside the US will take considerably longer. Keep in mind that you may also have to pay customs brokerage and/or import duties to your national government. We have no control over this process and it varies from country to country.