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About Us - FAQ

What is Europarts?

Europarts of San Diego is an internet supplier of factory original auto parts specializing in Sprinter and Eurovan based vehicles.  As a small independent supplier, we focus on accuracy, discount pricing and personalized service. We opened our business in 1985 as a mail order business before launching our website several years later. Europarts is a pioneer in the European OEM parts business, and serve customers not only in the United States, but also in 23 other countries.

What parts do we carry?

We have most of the parts you'd normally buy from your franchise dealer. This would include parts for suspension, brakes, fuel injection, ignition, exhaust, cooling & electrical systems, and all engine related components - nearly everything except sheet metal, glass, interior panels, and nuts and bolts.

Where do we get our parts?

Our parts come from the Original Equipment Manufacturer (OEM). Generally, this is not Daimler or Volkswagen. Although these corporations design fine automobiles, they manufacture only some parts such as sheet metal and major engine castings. The majority of the parts are contracted to independent manufacturers who tool up according to the automaker's specifications and begin producing parts for both assembly line and replacement.

Some parts are placed in the automaker's boxes and eventually end up at franchise dealerships. Other parts are placed in the manufacturers' boxes and are sold to little guys like us. These parts are the exact same factory parts you would receive from your franchise dealer, BUT at significant savings to you. Same parts, same warranties, all at 20% - 75% below your local franchise dealer's price.

How does our service work?

Our online store is open 24/7! We accept Visa, MasterCard, Discover, American Express and PayPal and orders are usually shipped within 24 hours. You can set up a special account to track all you purchases. We make it as convenient as possible for you.

How quickly will my order ship?

Orders placed during normal weekday hours will normally be shipped the same business day, assuming all items are in stock.  Orders place after hours or on a weekend or holiday, will be shipped on the next business day.

When will my order arrive?

Depending upon your location in the US, your order will arrive in one to three days by USPS Priority Mail or one to five days via Fedex Home Delivery/Fedex Ground.  Overnight and Two-Day Express service is also available however, costs for these services can be dramatically more.

Things to keep in mind regarding Express shipping:

Fedex Next Day Air shipped on a Friday will arrive on the fiollowing Monday, not on Saturday.

Fedex 2-Day Air shipped on a Thursday will arrive on the follwing Monday, not on Saturday.

Fedex 2-Dai Air shipped on a Friday will arrive on the following Tuesday, not on Monday.

The US Postal Service does deliver on Saturday, at no extra charge, and is often a more cost effective and speedier shipment method for a weekend delivery.



 
 

 


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